Hi,
Clearly, 'visiting' the sick by phone does not fulfill the central goals of bikur cholim: Seeing the person's condition and so being motivated to pray for him, and seeing what his needs might be.
However, one who calls a person who is ill still fulfills some element of the broader mitzvah of chesed. See Igrot Moshe Yoreh Deah 1:223.
Have a great day,
Mordechai
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